18+Access to gaming areas is restricted to adults (18+) with verification at entry. This page summarises legal and regulatory information applicable in New Zealand.

Terms of Service

These Terms govern use of Sagegroveresidence services, access to gaming facilities, accommodation bookings and event services. By using our services you agree to comply with applicable New Zealand laws including the Gambling Act 2003 and AML/CFT requirements.

Guests must comply with venue rules, present valid ID (passport, NZ driver licence, or government ID), and be 18 or older to enter gaming areas. Management reserves the right to refuse entry or service.

Key commitments

Operate in compliance with New Zealand regulatory frameworks.
Protect patron privacy and personal data in accordance with our Privacy Policy.
Provide clear dispute and complaint handling channels.

Gaming rules & fair play

Players must follow dealer and staff instructions. Behaviour that jeopardises safety or fairness may result in removal and forfeiture of winnings at management discretion.

Payouts are subject to verification. We maintain records sufficient to resolve disputes and comply with regulatory obligations. Contact our complaints team within 30 days for review.

Promotions and bonuses are subject to specific terms. We reserve the right to amend or cancel promotions where necessary to comply with law or to prevent abuse.

Age verification and ID

New Zealand law requires proof of age for access to gambling areas. Acceptable ID includes passport, NZ driver licence, or Ministry of Internal Affairs issued ID. Refusal to provide ID will result in denied access.

All gaming areas: 18+
Staff will perform on-the-spot verification.
Records may be retained in accordance with privacy and AML obligations.

Responsible gambling

We promote safe play: time limits, self-exclusion options, and staff training for identifying problem gambling. Seek help via Gambling Helpline NZ: 0800 654 655 or gamblinghelplinenz.co.nz.

Anti‑Money Laundering (AML) & Countering Financing of Terrorism (CFT)

As a regulated venue operating in New Zealand, we comply with AML/CFT requirements. For certain transactions and player activity we may collect identity information and source of funds details and report suspicious activity to the Department of Internal Affairs or other authorised agencies.

Activity	Possible action
Large cash transactions	Verification and record keeping
Unusual win patterns	Review and possible reporting
Third-party payouts	Enhanced due diligence

Complaints & dispute resolution

If you have a complaint about services, gaming results, or handling of funds, please submit details below. We aim to respond within 15 business days. If unresolved, complaints may be escalated to New Zealand regulatory authorities such as the Department of Internal Affairs.

Internal review within 15 business days
Escalation to regulator if unresolved
Keep copies of receipts and identification where relevant

Submit a complaint

Regulatory & contact information

Sagegroveresidence
48 Parnell Road, Parnell, Auckland 1052, New Zealand

Phone: + (64) 27 328-49-10 | Email: sagegroveresidence@hotmail.com

Regulatory enquiries can be directed to the Department of Internal Affairs – Gambling Compliance (www.dia.govt.nz).